Another customer walks out of the door or hangs up the phone vowing never to return to your place of business again. What’s the big deal? You can’t please everyone, right? There’s more where they came from, right?
Archive for February, 2010
The right FIVE words are more powerful than five thousand. It’s more important than ever to tell your story—you just have to say it in a couple sentences or less. An interview by Nettie Hartsock with Bill Schley, author of “Why Johnny Can’t Brand” and “Micro-Script Rules”
I am your customer. I have a problem. I am looking for the best solution to my problem. You sell the best solution, but I don’t know that yet.
Leaders deal in ideas. They also deal in ideals. The more relevant and significant the ideas may be, the greater and the more substantial are the opportunities and the challenges and the need for leaders to create the ideals only once merely imagined.
The difference betwee 100% reimbursement and bad debt write-off. By John Mangan
Featured interview with David Meerman Scott, bestselling author of, “The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly.”
You can find top-performing sales teams in every industry. And just as many, if not more, that are so dysfunctional, their results hinge largely on lucky breaks. What separates the two? Here are three keys to optimizing your company’s sales function.
For a fighter pilot in combat, speed is everything. It improves maneuverability, allows faster target engagement, and it can be ‘converted’ to a higher altitude for better situational awareness of the battlefield. By combat-decorated fighter pilot and best-selling author Waldo Waldman.
Unmotivated employees have rightly been called “the black holes of the business universe.” Fortunately, motivation is not something a person is born with or without. Applying these Ten Commandments can go a long way to helping existing employees find their motivation.
We have some slackers in our company who have honed the art of avoiding facing problems and run under the radar to avoid confronting or speaking about any problems with the boss. Do you…