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Misalignment from a dated ERP can be a profitability chokepoint. Are you misaligned? With our new e-book, find out how to align your ERP with your current business-strategies offer.
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Five Questions Toward a Better Communications Strategy on Prescription Compliance

March 19th, 2012

Sticking to a prescribed medication plan can make all the difference in outcomes for patients with ongoing health issues. But th

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e topic is complicated by real-world factors such as prohibitive costs and access to medications on a timely basis. (White Paper)

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Build vs. Buy: Making the Best Decision on Your Complex Selling System

March 16th, 2012

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Is it Possible to Provide Traditional Customer Service in the Social Media Age?

March 5th, 2012

By Duke Chung, Mashable
The emergence of social media communities requires you to track a new set of cus

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tomer service metrics. Fortunately, you’ll have a better understanding of who your customers are and their service expectations. In some cases, it might even mean the end of traditional service level agreements (SLAs).

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30 Things to Stop Doing to Yourself

January 3rd, 2012

As Maria Robinson once said, “Nobody can go back and start a new beginning, but anyone can start today and make a new ending.

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The Great Tech War of 2012 – Why Amazon Will Win

December 19th, 2011

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Satisfied Customers Are Not the Same as Loyal Advocates

October 26th, 2011

Learn how to conquer “The Last Mile in Retail” in this new new e-book.

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Diagnose and Deter Congestive Communications

October 26th, 2011


Cincom online resource to help  diagnosis and deter ineffective Healthcare communication efforts.

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Ventana Research: Customer Experience Management – 2011

October 26th, 2011

Ventana Research evaluates top vendors and their products in seven critical categories.

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Eight Steps to Exceptional Customer Experiences for State Government Agencies

October 26th, 2011

Facing a budget crunch? How to match expectations with these real-world ideas.

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Congestive Correspondence?

October 17th, 2011


Discussion, diagnosis and deterrence to combat ineffective Healthcare communications.

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Cincom ChannelStream: Document Output Management Made Simple

September 26th, 2011

View this short video to see what Cincom ChannelStream can do for your document output management … and for the quality of your communications.

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Eight Simple Rules for Improving Customer Care … with Your Documents?

September 12th, 2011

90% of organizations often find themselves facing the dilemma of communicating efficiently with  their customers without compromising the quality of personalized contact. This is where document-composition applications come into play.

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Expert Access Radio

September 9th, 2011

Expert Access Radio features live, in-depth interviews with business leaders from around the world.

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Building Value Through Improved Communication

September 9th, 2011

Customer Service in Insurance: An SMA Webinar September 15, 2:00-3:00 p.m. EDT

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Eight Steps to Exceptional Member Experiences for Health Insurance Plans

September 9th, 2011


By adapting these best practices  health plans can fulfill rising member expectations.

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Local Search Marketing with Google Places:7 Ways to Get More Clicks & More Business Guaranteed

September 2nd, 2011

By Scott Harvey -

If you want better search engine results (and more clicks, and more business), and you haven’t paid attention to “Google Places,” you need to do so right away.

Why You Need to Claim Your Spot on Google Places

• Google has stated that one out of five searches on Google is related to location. That translates to 2.6 billion “local” searches a month, and that number is increasing 50% per year. (Yes, that’s “Billion”—with a “B.”)

• If you’re a family law or divorce attorney in Irvine, CA for example, you want to show up when someone does a Google search for “divorce attorney orange county”, or some variant of that—which happened over 56,000 times last month. Maybe your niche or location can’t boast that kind of volume, but when you get your Places page set up and positioned correctly, it can still have a dramatic effect.

• A good Google Places listing can provide a valuable bump in your search engine ranking and in your ability to reach and interact with prospects and customers. You can even post real-time updates to your Places page to promote a sale or seminar or other event, put up a coupon, or communicate anything else.

• Google Places has become so important that it has become a marketing niche all on its own, with “local marketing SEO” consultants that do nothing but help businesses use it properly.

Now, that you know why you need to be on Google Places – how can you claim your spot so you can experience improved search engine results and more website traffic?

Claiming Your Google Places Page

If you haven’t already claimed your places page, simply go to Google.com/places and work your way through the process, after reading the 7 tips below. If you don’t have a Google account, you’ll have to create one, but it’s easy, and free. For a detailed, step-by-step video guide to the proper set up of your Places page, you can go to: http://www.honestwebsitemarketing.com

7 Tips to Help You Get Your Google Places & Other Local Search Directories’ Listing Found – Plus Get More Clicks

1. Get consistent in how you list your address and phone number:

When Google crawls the web, and your website, it can read “123 Main Street” as something different than “123 Main St.” It will even see “123 Main St.” as something different than “123 Main St”.
Same thing with phone numbers. “(714) 555-5555” will be seen as being different than “714-555-5555”, which is different than “(714) 555 5555.”

2. Use a local phone number.

If you have an 800 number, or other toll-free number, show your local number as your primary phone, and show the toll-free number as an additional one.

3. Get consistent in how you list your company name.

If your company name is “Honest Website Marketing” (which we hope it isn’t since that’s our name) don’t show “Honest Website Marketing” in one place, then in another place put “Honest Website Marketing, LLC.” Just like with addresses and phone numbers, the search engines may think those are two different companies.

So, look at your website, and be sure you’re consistent throughout your site. Then, do it the same way on your “Places” page, and your “YELP” page, and your Chamber of Commerce listing, and on Yellowpages.com and the other hundred local directories you can get yourself listed in.

4. Fill in your website’s URL.

This may seem obvious, but people miss it all the time. And if your site shows as www.yoursite.com/, don’t list it in your Places page as www.yoursite.com . That tiny difference can be a problem.

5. Post reviews.

Posting reviews from happy customers is one of the most powerful things you can do to get your “Places” page ranked well. Encourage your customers to find your Places page and then write a review. Reviews on your Places page are particularly important in pushing it to the top of the search results, which gets you more clicks. Plus, it helps you build credibility so you get more clicks to your website.

6. Get Citations.

I do not mean the ones you get from the Highway Patrol. But, I do mean the ones you get by getting listed in other places and directories, such as Superpages.com, Yelp, Citysearch, your Chamber of Commerce listing, and the other fifty or a hundred directory-type places you ought to get yourself listed in. Every time you get listed someplace and get a citation, you beef up your importance in Google’s eyes, which helps you gain higher search engine rankings

7. Post photographs, or better yet, videos, or even better, both.

Pictures and videos are appealing to your visitors and Google loves them. So take full advantage of the ability to post them on your Places page. It’s just as important there as it is on your website itself.

These are only a few of the things you can to enhance the effectiveness of your Places page.

These 7 can be done by anyone, even people without a lot of technical knowledge. Of course, you can outsource the task to a website marketing pro who specializes in local search marketing as the expert will save you time..
Feel free to contact us with any questions, or if you would like to discuss having us help you.

About the Author:

Local Search Marketing Expert Scott Harvey works with small-to-medium size local brick-and-mortar business owners who want to improve their search engine results so they can get more local website traffic and sales. Now, as he wants you to capture more clicks, he is offering a 69-page, step-by-step guide to better website performance and he’s giving it to you for free. Grab his “Make The Phone Ring” ebook now at: http://www.honestwebsitemarketing.com

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Why Software is Eating the World

August 24th, 2011

BY MARC ANDREESSEN – We are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.

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Try Cincom Smalltalk

August 23rd, 2011

To receive your free evaluation copy of Cincom Smalltalk, simply fill in the form Read the rest of this entry “

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Pitch-Perfect in Tone: New Ideas to Create Perfect Customer Experiences – Webinar

August 22nd, 2011

A Webinar for P&C insurers,  by Cincom Document Solutions. Read the rest of this entry “

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