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	<title>CINCOM EXPERT ACCESS&#187; Steve Kayser</title>
	<atom:link href="http://expertaccess.cincom.com/author/skayser/feed/" rel="self" type="application/rss+xml" />
	<link>http://expertaccess.cincom.com</link>
	<description>Ideas, Information, insights and  inspirations for business - Steve Kayser, Editor</description>
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		<title>In These Tough Times Here’s a Way to Print Your Own Currency Legally … with Content</title>
		<link>http://www.writingriffs.com/2010/08/25/in-these-tough-times-heres-a-way-to-print-your-own-currency-legally-with-content/</link>
		<comments>http://www.writingriffs.com/2010/08/25/in-these-tough-times-heres-a-way-to-print-your-own-currency-legally-with-content/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 14:01:25 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Featured]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=6120</guid>
		<description><![CDATA[Whatever business you’re in you have a story. If it’s a good story it informs, educates, entertains and helps people down a path to find a solution to the problem they have. How to learn storytelling, story-selling secrets from the masters to help turn your content into cash. 


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			<content:encoded><![CDATA[<div id="attachment_6121" class="wp-caption aligncenter" style="width: 610px"><a rel="attachment wp-att-6121" href="http://expertaccess.cincom.com/2010/08/in-these-tough-times-here%e2%80%99s-a-way-to-print-your-own-currency-legally-%e2%80%a6-with-content/3183457738_905244898b_z/"><img class="size-full wp-image-6121" title="3183457738_905244898b_z" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/3183457738_905244898b_z.jpg" alt="" width="600" height="482" /></a><p class="wp-caption-text">Flickr photo courtesy of H.Kopp Delaney</p></div>


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		<item>
		<title>Cincom has Your Ticket to College Football Action!</title>
		<link>http://cincom.footballexpertsclub.com/</link>
		<comments>http://cincom.footballexpertsclub.com/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 13:40:05 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Featured Catalyst]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=6068</guid>
		<description><![CDATA[Welcome to the Football Experts Club Game! The 2010 football season is heating up, and now is your chance to get in on the action with all the members of the Football Experts Club game. Register now to compete for valuable prizes No related posts.


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			<content:encoded><![CDATA[<h1>Welcome to the Football Experts Club Game!</h1>
<p><a rel="attachment wp-att-6069" href="http://cincom.footballexpertsclub.com/cincomathlonfootballclub/"><img class="aligncenter size-full wp-image-6069" title="cincomathlonfootballclub" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/cincomathlonfootballclub.jpg" alt="" width="300" height="300" /></a></p>
<p>The 2010 football season is heating up, and now is your chance to get  in on the action with all the members of the Football Experts Club  game. Register now to compete for valuable prizes</p>


<p>No related posts.</p>]]></content:encoded>
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		<item>
		<title>How Do I Get Started?</title>
		<link>http://cincom.footballexpertsclub.com/how-to-play.php</link>
		<comments>http://cincom.footballexpertsclub.com/how-to-play.php#comments</comments>
		<pubDate>Tue, 24 Aug 2010 13:35:09 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Featured Catalyst]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=6082</guid>
		<description><![CDATA[Click on Coach Liz! Step #1: Create an Account Head over to the Registration page and complete the information to create your own account. Why do we collect all that info? So we can contact you if and when you win a prize. Don&#8217;t worry, we don&#8217;t give out your information to anyone! No related [...]


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			<content:encoded><![CDATA[<h1>Click on Coach Liz!</h1>
<p><a rel="attachment wp-att-6083" href="http://cincom.footballexpertsclub.com/how-to-play.php/coach_li1-2/"><img class="aligncenter size-full wp-image-6083" title="coach_li1" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/coach_li11.jpg" alt="" width="300" height="300" /></a></p>
<h2>Step #1: Create an Account</h2>
<p>Head over to the Registration  page and complete the information to create your own account. Why do we  collect all that info? So we can contact you if and when you win a  prize. Don&#8217;t worry, we don&#8217;t give out your information to anyone!</p>


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		</item>
		<item>
		<title>What Can I Win?</title>
		<link>http://cincom.footballexpertsclub.com/prizes.php</link>
		<comments>http://cincom.footballexpertsclub.com/prizes.php#comments</comments>
		<pubDate>Tue, 24 Aug 2010 13:33:16 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Featured Catalyst]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=6078</guid>
		<description><![CDATA[Cincom Football Experts Club Prizes Lots of prizes. And more prizes. No related posts.


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			<content:encoded><![CDATA[<h1>Cincom Football Experts Club Prizes</h1>
<p><a rel="attachment wp-att-6079" href="http://cincom.footballexpertsclub.com/prizes.php/4872041422_cc8a7e24f5/"><img class="aligncenter size-full wp-image-6079" title="4872041422_cc8a7e24f5" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/4872041422_cc8a7e24f5.jpg" alt="" width="500" height="450" /></a>Lots of prizes. And more prizes.</p>


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		<item>
		<title>Cincom &#8211; 30:1</title>
		<link>http://acquire.cincom.com</link>
		<comments>http://acquire.cincom.com#comments</comments>
		<pubDate>Tue, 24 Aug 2010 13:22:01 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Featured Catalyst]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=6072</guid>
		<description><![CDATA[For every dollar invested in Cincom software and services our clients typically reap $30 in return &#8211; sometimes more. No related posts.


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			<content:encoded><![CDATA[<p><a rel="attachment wp-att-6073" href="http://acquire.cincom.com/attachment/301/"><img class="aligncenter size-full wp-image-6073" title="301" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/301.jpg" alt="" width="300" height="250" /></a></p>
<p>For every dollar invested in Cincom software and services our clients typically reap $30 in return &#8211; sometimes more.</p>


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		<title>Marketing Secrets of the Grateful Dead – How to Crib a Great Name?</title>
		<link>http://www.writingriffs.com/2010/07/19/marketing-lesson-from-the-grateful-dead-how-to-steal-a-great-name/</link>
		<comments>http://www.writingriffs.com/2010/07/19/marketing-lesson-from-the-grateful-dead-how-to-steal-a-great-name/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 05:12:42 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Editor's Choice]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[PR]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=5381</guid>
		<description><![CDATA[A new book "Marketing Lessons from the Grateful Dead: What Every Business Can Learn from the Most Iconic Band in History," by David Meerman Scott and HubSpot CEO Brian Halligan, is generating great "buzz," (marketing, not herbal) but now, is coming under intense investigation. Is one of those lessons - how to steal a great name? For the first time a forensic investigation reveals the answer to one of history's great mysteries ...


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			<content:encoded><![CDATA[<p><a rel="attachment wp-att-5382" href="http://www.writingriffs.com/2010/07/19/marketing-lesson-from-the-grateful-dead-how-to-steal-a-great-name/onstage-grateful-donk2-copy1-480x406/"><img class="aligncenter size-full wp-image-5382" title="Onstage-Grateful-Donk2-copy1-480x406" src="http://expertaccess.cincom.com/wp-content/uploads/2010/07/Onstage-Grateful-Donk2-copy1-480x406.jpg" alt="" width="480" height="406" /></a></p>
<p>Did the Grateful Dead steal their iconic name from another band?  Forensic investigation reveals one of history&#8217;s great mysteries.</p>
<p>By Steve Kayser with David Meerman Scott, and Brian Halligan, authors of  &#8220;The Marketing Secrets of the Grateful Dead: What Every Business Can  Learn from the Most Iconic Band in History&#8221;</p>


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		<title>Accidental Creative Problem-Solving … on Purpose</title>
		<link>http://www.writingriffs.com/2009/01/11/meaning-mystery-aimee-and-me/</link>
		<comments>http://www.writingriffs.com/2009/01/11/meaning-mystery-aimee-and-me/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 05:02:35 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Editor's Choice]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Cincom Expert Access]]></category>
		<category><![CDATA[Moving Mountains]]></category>
		<category><![CDATA[overcoming adversity]]></category>
		<category><![CDATA[Steve Kayser]]></category>
		<category><![CDATA[Storytelling]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=326</guid>
		<description><![CDATA[I was working on a story when I ran into a perplexing problem.  A total roadblock. How to simplify a complex story – one that involved quantum physics, cancer, depression, hope against all odds and the ephemeral topic of “making miracles?”


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			<content:encoded><![CDATA[<p style="text-align: center;"><img class="size-full wp-image-340 aligncenter" title="Steve Kayser - Creative Problem-Solving on Purpose" src="http://expertaccess.cincom.com/wp-content/uploads/2009/07/186166659_40abc7f867.jpg" alt="Steve Kayser - Creative Problem-Solving on Purpose" width="326" height="500" /></p>
<p><img title="Steve Kayser - Creative Problem-Solving on Purpose" src="http://expertaccess.cincom.com/wp-content/uploads/2009/07/186166659_40abc7f867.jpg" alt="Steve Kayser - Creative Problem-Solving on Purpose" width="326" height="500" /></p>
<p>I was working on a story when I ran into a perplexing problem.  A total roadblock. How to simplify a complex story – one that involved quantum physics, cancer, depression, hope against all odds and the ephemeral topic of “making miracles?”</p>
<p>Photo courtesy of<a href="http://www.flickr.com/photos/stuckincustoms/" target="_blank"> Stuck in Customs</a></p>


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		<title>Featured Interview: Titanic, Forrest Gump, Roger Rabbit, Twister, Now &#8230;</title>
		<link>http://www.writingriffs.com/2010/04/13/thelostwizard/</link>
		<comments>http://www.writingriffs.com/2010/04/13/thelostwizard/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 05:00:34 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Editor's Choice]]></category>
		<category><![CDATA[B2b marketing]]></category>
		<category><![CDATA[business sense]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[story]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=3655</guid>
		<description><![CDATA[He framed "Roger Rabbit," helped sink the "Titanic," summoned the tornadoes in "Twister." He's worked on some of the highest revenue-producing movies in history, including; "Deep Impact," "Back to the Future parts II and III," "The Mummy," and "Forrest Gump," among many others. Who is he and what's next?


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			<content:encoded><![CDATA[<p><a rel="attachment wp-att-3656" href="http://www.writingriffs.com/2010/04/13/thelostwizard/tesla_colorado_springs_station/"><img class="aligncenter size-full wp-image-3656" title="tesla_colorado_springs_station" src="http://expertaccess.cincom.com/wp-content/uploads/2010/04/tesla_colorado_springs_station.jpg" alt="" width="570" height="439" /></a>He framed &#8220;Roger Rabbit,&#8221; helped sink the &#8220;Titanic,&#8221; summoned the tornadoes in &#8220;Twister.&#8221; He&#8217;s worked on some of the highest revenue-producing movies in history, including; &#8220;Deep Impact,&#8221; &#8220;Back to the Future parts II and III,&#8221; &#8220;The Mummy,&#8221; and &#8220;Forrest Gump,&#8221; among many others. Who is he and what&#8217;s next?</p>


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		<title>Cincom Launches 2010 College Football Experts Club</title>
		<link>http://expertaccess.cincom.com/2010/08/cincom-launches-2010-college-football-experts-club/</link>
		<comments>http://expertaccess.cincom.com/2010/08/cincom-launches-2010-college-football-experts-club/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 04:01:27 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Editor's Choice]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Featured Catalyst]]></category>
		<category><![CDATA[cincom documetn solutins]]></category>
		<category><![CDATA[Cincom football]]></category>
		<category><![CDATA[cincom manufacturing solutions]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=5573</guid>
		<description><![CDATA[Are you a College Football Expert – glued to the TV every Saturday in the Fall, yelling yourself hoarse in the stands at your favorite university? Do your friends get tired of you arguing with sports analysts’ predictions each week? If you answered yes to the above questions, Cincom Systems, Inc. invites you to join our Cincom 2010 College Football Experts Club. And yes ... there are prizes. Lots of them.


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			<content:encoded><![CDATA[<h3>Are You a College Football Expert ?</h3>
<p><script src="http://cdn.widgetserver.com/syndication/subscriber/InsertWidget.js" type="text/javascript"></script><script type="text/javascript">// <![CDATA[
     if (WIDGETBOX) WIDGETBOX.renderWidget('ee507a7f-6937-46f0-a878-d24d02c6a963');
// ]]&gt;</script><noscript>Get the <a href="http://www.widgetbox.com/i/ee507a7f-6937-46f0-a878-d24d02c6a963">Countdown Creator Pro</a> widget and many other <a href="http://www.widgetbox.com/">great free widgets</a> at <a href="http://www.widgetbox.com">Widgetbox</a>! Not seeing a widget? (<a href="http://docs.widgetbox.com/using-widgets/installing-widgets/why-cant-i-see-my-widget/">More info</a>)</noscript></p>
<p>Are you glued to the TV every Saturday in the Fall, yelling yourself hoarse in the stands at your favorite university? Do your friends get tired of you arguing with sports analysts’ predictions each week?</p>
<p>If you answered yes to the above questions, <a href="http://www.cincom.com/">Cincom Systems, Inc.</a> invites you to join our <a href="http://www.cincom.com/football">Cincom 2010 College Football Experts Club. </a></p>
<p><a href="http://newsroom.cincom.com/wp-content/uploads/2010/08/CWUS1004035_blog.jpg"><img class="aligncenter size-full wp-image-1389" title="CWUS1004035_blog" src="http://newsroom.cincom.com/wp-content/uploads/2010/08/CWUS1004035_blog.jpg" alt="" width="580" height="100" /></a></p>
<p>The Cincom 2010 College Football Experts Club is a fun, 14-week competition following the schedule of the NCAA football season. Each week, players will log into the Experts Club website (<a href="http://www.cincom.com/football">http://www.cincom.com/football</a>), created in conjunction with <a href="http://www.athlonsports.com/">Athlon Sports</a>, and attempt to accurately predict the winner of each week’s most competitive games.</p>
<p>Points are won for each correct guess, and those players at the top of the leader board are eligible for weekly prizes.</p>
<p>Cincom is also hosting a Bowl Championship Series contest starting in December. A winner will be chosen based solely on outcome of the BCS bowl games.</p>
<p>Chances are that even if you answered “no” to our above football fanatic questions, there’s a sports fan in your life who wouldn’t mind owning some memorabilia from their favorite athlete. Plus, you can even donate your prize to a charity of your choice if you choose! So why not join us?</p>
<p><!--StartFragment--></p>
<h3>Catch up with Coach Liz</h3>
<p><a href="http://newsroom.cincom.com/wp-content/uploads/2010/08/coach_li1.jpg"></a><a rel="attachment wp-att-5576" href="http://expertaccess.cincom.com/2010/08/cincom-launches-2010-college-football-experts-club/coach_li1/"><img class="aligncenter size-full wp-image-5576" title="coach_li1" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/coach_li1.jpg" alt="" width="300" height="300" /></a></p>
<p>You can join in on the fun and keep up to date with what’s going on in the game and the college football universe by catching up with Cincom’s Coach Liz on <a href="http://www.twitter.com/cincomfbgal">Twitter (@CincomFBGal)</a> and on <a href="http://www.facebook.com/pages/Cincom-College-Football-Experts-Club/131194113591192?v=wall&amp;ref=ts#!/pages/Cincom-College-Football-Experts">Facebook</a>.</p>
<h3>The Prizes</h3>
<p>All prizes are gift certificates to the <a href="http://www.athlonsports.com/store/">Athlon Sports online store</a>. Athlon has memorabilia from ALL sports, so winners are NOT locked into a college football related prize.</p>
<p><strong>Regular season competition (2 weekly winners)</strong></p>
<p><strong>First place</strong>: $175</p>
<p><strong>Second place:</strong> $75</p>
<p><strong>GRAND PRIZE </strong>(based on 14-weeks of results): $1000</p>
<p><strong>Bowl Championship Series competition: <span style="font-weight: normal;">$300</span></strong></p>
<p><strong>DON&#8217;T FORGET &#8230;<br />
</strong></p>
<p><script src="http://cdn.widgetserver.com/syndication/subscriber/InsertWidget.js" type="text/javascript"></script><script type="text/javascript">// <![CDATA[
     if (WIDGETBOX) WIDGETBOX.renderWidget('ee507a7f-6937-46f0-a878-d24d02c6a963');
// ]]&gt;</script><noscript>Get the <a href="http://www.widgetbox.com/i/ee507a7f-6937-46f0-a878-d24d02c6a963">Countdown Creator Pro</a> widget and many other <a href="http://www.widgetbox.com/">great free widgets</a> at <a href="http://www.widgetbox.com">Widgetbox</a>! Not seeing a widget? (<a href="http://docs.widgetbox.com/using-widgets/installing-widgets/why-cant-i-see-my-widget/">More info</a>)</noscript></p>


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		<title>Invite to National Innovation Conference</title>
		<link>http://expertaccess.cincom.com/2010/08/invite-to-national-innovation-conference/</link>
		<comments>http://expertaccess.cincom.com/2010/08/invite-to-national-innovation-conference/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 17:41:27 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Customer Strategies]]></category>
		<category><![CDATA[Editor's Choice]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=6008</guid>
		<description><![CDATA[The National Innovation Conference is being held at Wright-Patterson Air Force Base October 7-8, 2010. It features speaker keynotes from the Air Force Research Lab, P&#038;G, Intel, Planet Eureka, Basadur Applied Creativity and TRIZ Masters from around the world. Join us! READ MORE ...


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			<content:encoded><![CDATA[<h3><a rel="attachment wp-att-6013" href="http://expertaccess.cincom.com/2010/08/invite-to-national-innovation-conference/tom-hortel-and-jim-sinclair/"><img class="alignleft size-full wp-image-6013" title="Tom Hortel and Jim Sinclair" src="http://expertaccess.cincom.com/wp-content/uploads/2010/08/Tom-Hortel-and-Jim-Sinclair.jpg" alt="" width="270" height="779" /></a>Join us and  learn from the folks at the NASA Space Center, Innocentive, SolutionPeople, Eureka Ranch, P&amp;G, the Air Force Research Lab &#8230; and more</h3>
<p>Hi, my name is Tom Hortel, founder of Zenovate.Us (we rock) and  I’d like to personally invite you all to attend our <a href="http://www.zenovate.us/Save%20The%20Date%20WP-AFB%20TBD.pdf">National Innovation Conference at Wright-Patterson Air Force Base </a>October 7-8, 2010.</p>
<p>We&#8217;re really honored to be part of bringing The National Innovation Conference event to the Ohio. It features keynotes by NASA and Innocentive, plus dozens of world-class experts presenting the latest thinking in innovation theory.  There are going to be some amazing speakers from the Air Force Research Lab, P&amp;G, Intel, Planet Eureka, Basadur Applied Creativity and TRIZ Masters from around the world.</p>
<p>I‘ve been an inventor and problem-solver my entire life and have  always been fascinated by the creative process of bringing new products  and ideas into existence. There’s something very magical and cathartic  about starting with a problem or frustration and reshaping it into an  elegantly simple solution that transforms the whole idea and reshapes  your paradigms. Game-changing ideas that redefine all the rules are my  favorites.</p>
<p>Yet I never set out to become an inventor per se, I simply had a  knack for solving tough puzzles, for slicing through all the fog and  clutter to find those simple solutions.  In part I attribute that knack  to growing up poor in rural Appalachia, where being creative and  adaptive was more of a necessary survival skill.  The rules were fairly  simple, when something broke and you couldn’t afford a new one, you took  the broken one apart and figured out how to fix what you had.  So I  developed an early fascination for mechanical gizmos and found I could  fix broken toasters and TV’s by age seven. My curiosity would  occasionally get me into trouble like when I’d disassemble my parent’s  alarm clock just to see what made that tick-tock sound.  My father was  also a consummate tinkerer and craftsman who taught us all to see the  possibilities within life’s challenges. Dad always kept a little  workshed where he endlessly tinkered and created things. He loved  competing in archery and would even craft his own bows, taught us how to  build bow strings and craft our own arrows, right down to fletching the  hawk feathers and painting our signature designs on the shafts, even  tooling the leather guards and quivers. He taught us the innate  creativity to create something wondrous out of nothing and the inner  calm to hit a bullseye at 50 yards.</p>
<p>It was years before we ever realized  what important life lessons those would become.</p>
<p>Finding that inner calm  within opposing tensions is one of the greatest teachings one can ever  learn.</p>
<p>It allows you to hit any target you choose in life, to see new  possibility beyond the current adversity. Fortunately I inherited his  tinkering gene. And so my knack for solving puzzles became a long career  in product development and now a passion to teach others the secrets of  inventive problem-solving.</p>
<p>So &#8230; with that note, once again I personally invite you to join us the <a href="http://www.zenovate.us/Save%20The%20Date%20WP-AFB%20TBD.pdf">National Innovation Conference at Wright-Patterson Air Force Base </a>on October 7-8, 2010.</p>
<p>Feel free to email me with any questions or you can register for the event online at <a href="http://tinyurl.com/trizcon" target="_blank">http://tinyurl.com/trizcon</a>.   You can also <a href="http://www.zenovate.us/Save%20The%20Date%20WP-AFB%20TBD.pdf">download the agenda brochure</a> or go to our website at www.zenovte.us</p>
<p>You won’t want to miss this event. Feel free to share this invitation with any of your fellow colleagues you believe would have an interest or pass it along to your other networks.</p>
<p><strong>CONTACT:</strong><br />
Tom Hortel<br />
Zenovate Ltd<br />
513-317-0149<br />
<a href="mailto:Info@Zenovate.us" target="_blank">Info@Zenovate.us</a></p>


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		<title>How to Cost Justify a Social Media Newsroom to Your Boss</title>
		<link>http://expertaccess.cincom.com/2010/08/how-to-cost-justify-a-social-media-newsroom-to-your-boss/</link>
		<comments>http://expertaccess.cincom.com/2010/08/how-to-cost-justify-a-social-media-newsroom-to-your-boss/#comments</comments>
		<pubDate>Mon, 09 Aug 2010 02:02:52 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Communication Strategies]]></category>
		<category><![CDATA[Editor's Choice]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[social media newsroom]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=5444</guid>
		<description><![CDATA[Creating or re-designing your current news room into a social news room to keep up with today&#8217;s business requirements means you will have to justify the costs to the CFO. Be prepared. Your presentation will have to have a hook so powerful you can hang a hat on it. They will ask questions. Many. Then [...]


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			<content:encoded><![CDATA[<p>Creating or re-designing your current news room into a social news room to keep up with today&#8217;s business requirements means you will have to justify the costs to the CFO.</p>
<p>Be prepared. Your presentation will have to have a hook so powerful you can hang a hat on it.</p>
<p>They will ask questions. Many. Then many more.  Each question will have  money attached.</p>
<p><span style="font-weight: bold;">What They&#8217;re Not Looking For</span></p>
<p>Let me give you a powerful hint. The answers they&#8217;re looking for are not<span style="font-style: italic;"> impressions, views, comments, links, feeds or community building. They  won&#8217;t care how cool it is or how the features or functions are &#8220;killer.&#8221;</span><span style="font-style: italic;"> </span></p>
<p><span>CFO&#8217;s are easy to neuro-linguistically read. They&#8217;ll  usually give you a visceral indication of how you&#8217;re presentation is faring.<br />
</span><span style="font-style: italic;"><br />
</span></p>
<div style="text-align: center;"><a href="http://1.bp.blogspot.com/_qtUngnUBGyo/SFlTWA0V_fI/AAAAAAAACZs/y079VyIpSIk/s1600-h/areyoukidding%3F.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img id="BLOGGER_PHOTO_ID_5213289681299832306" style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer;" src="http://1.bp.blogspot.com/_qtUngnUBGyo/SFlTWA0V_fI/AAAAAAAACZs/y079VyIpSIk/s320/areyoukidding%3F.jpg" border="0" alt="" /></a></div>
<p><span style="font-weight: bold;"> </span><span style="font-weight: bold;">Presentational Logic (Make it Up Math)</span></p>
<p>You&#8217;re going to have to be &#8220;creative,&#8221; in a <span style="font-style: italic;">&#8220;make it up math for the better of all humanity&#8221;</span> type of way. I used a  straightforward and fairly simple presentation to my CFO. I hammered and yammered about the value, payback, and powerful possibilities of the Social Media News Room. Of course, being a CFO, they will expect to see the numbers. The math. So,  I presented the SMNR ROI  (quite effectively I might add, if I do say so myself) with this instructional video.</p>
<div style="text-align: center;"><span style="font-weight: bold;">SMNR ROI MATH </span><br />
<span style="font-weight: bold;">28/7=13</span></div>
<p style="text-align: center;"><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="480" height="385" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/4W7XJ41JPSc&amp;hl=en_US&amp;fs=1" /><param name="allowfullscreen" value="true" /><embed type="application/x-shockwave-flash" width="480" height="385" src="http://www.youtube.com/v/4W7XJ41JPSc&amp;hl=en_US&amp;fs=1" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<div style="text-align: center;"><span style="font-weight: bold;"><br />
</span></div>
<div style="text-align: center;">
<p><span style="font-weight: bold;"> </span></p>
<div style="text-align: left;">
<p>Yeah &#8211; you guessed it.</p>
<p>He suggested I fund it myself through &#8230;.  personal payroll deductions.</p>
<p>END:</p>
</div>
</div>


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		<title>The Perfect Customer Experience</title>
		<link>http://www.perfectcustomerexperience.com</link>
		<comments>http://www.perfectcustomerexperience.com#comments</comments>
		<pubDate>Fri, 16 Jul 2010 20:24:07 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Editor's Choice]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=5347</guid>
		<description><![CDATA[When your customers become your advocates. Is perfection possible?  


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			<content:encoded><![CDATA[When your customers become your advocates. Is perfection possible?  


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		<title>The Business of Business Writing</title>
		<link>http://expertaccess.cincom.com/2010/07/the-business-of-business-writing-businessweek-bx/</link>
		<comments>http://expertaccess.cincom.com/2010/07/the-business-of-business-writing-businessweek-bx/#comments</comments>
		<pubDate>Fri, 09 Jul 2010 18:27:18 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Editor's Choice]]></category>
		<category><![CDATA[business writing]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=5001</guid>
		<description><![CDATA[BusinessWeek's Business Exchange (BX) resource site on business writing.


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			<content:encoded><![CDATA[<p>Business writing is a skill that all business people need. It’s the ability to write about complex concepts in a clear and concise manner.</p>
<p><strong><a href="http://bx.businessweek.com/business-writing/"><em>BusinessWeek&#8217;s </em>Business Exchange</a> </strong>covers the latest trends on business writing.</p>
<p>If you&#8217;re looking for a diverse source of  clear-cut and easy-to-understand stories on the how to write with clarity visit BusinessWeek&#8217;s <strong><a href="http://bx.businessweek.com/business-writing/">BX &#8220;BUSINESS WRITING.&#8221;</a></strong></p>


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		<title>The Acorn and the Challenges of the Social Technology Industry</title>
		<link>http://expertaccess.cincom.com/2010/07/the-acorn-and-the-challenges-of-the-social-technology-industry/</link>
		<comments>http://expertaccess.cincom.com/2010/07/the-acorn-and-the-challenges-of-the-social-technology-industry/#comments</comments>
		<pubDate>Fri, 09 Jul 2010 16:39:26 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Business Process Strategies]]></category>

		<guid isPermaLink="false">http://expertaccess.cincom.com/?p=4979</guid>
		<description><![CDATA[Noise overwhelms signal. Amateurism threatens expertise. 


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			<content:encoded><![CDATA[<p><a rel="attachment wp-att-4981" href="http://expertaccess.cincom.com/2010/07/the-acorn-and-the-challenges-of-the-social-technology-industry/acorn_close_up-11/"><img class="alignleft size-thumbnail wp-image-4981" title="acorn_close_up-11" src="http://expertaccess.cincom.com/wp-content/uploads/2010/07/acorn_close_up-11-150x150.jpg" alt="" width="150" height="150" /></a></p>
<h3><strong>&#8220;The creation of a thousand forests is in one acorn.” &#8211; Ralph Waldo Emerson</strong></h3>
<p>If you&#8217;ve followed the ever-evolving rapidly disrupting social media technologies in marketing and PR, you know who <a href="http://www.web-strategist.com/blog/about/">Jeremiah Owyang</a> is. If not, you need to check him out. He&#8217;s the best social media, web communication strategist analyst out there. Jeremiah provides in-depth thinking and advice. He delivers it in a helpful, courteous way and has made tremendous contributions to the social media technology sector.</p>
<p>Jeremiah&#8217;s <a href="http://www.web-strategist.com/blog/2010/07/05/matrix-challenges-of-the-social-technology-industry-july-2010-edition/">&#8220;<strong>Matrix: Challenges of the Social Technology Industry,</strong>&#8220;</a> July 2010 edition, lays out the challenges of the social technology industry. But it also lays out some of the communication hurdles to overcome when representing your business. Whether it be PR, Marketing, Sales, Pre-Sales,  or customer service,  you will have to deal with these social technology issues because they directly relate to business communication challenges.</p>
<p>Jeremiah breaks down his matrix with four simple headings.</p>
<ul>
<li><strong>Challenge </strong></li>
<li><strong>Description </strong></li>
<li><strong>Why it&#8217;s painful and </strong></li>
<li><strong>How it might be resolved. </strong></li>
</ul>
<p>His matrix is easy-to-read and understand.  Of particular relevance to business communicators in the Matrix are:</p>
<p><strong>Noise overwhelms signa</strong>l: So much noise out there &#8211; how do you connect through the chaos? We covered that in <a href="http://www.writingriffs.com/2010/05/28/the-explosive-new-reality-show-content/">&#8220;The Explosive New Reality Show  &#8230; Content.&#8221;</a></p>
<p><strong>Amateurism threatens expertise: </strong>This one I have a slightly different take on then Jeremiah.<strong> </strong>Mine is driven by an autodidact personality.<strong> </strong>What&#8217;s that mean? I love to see amateurs with the guts, gumption and persistence teach themselves to be better than the experts and pro&#8217;s.<strong> </strong>It&#8217;s a pure joy to see. Better to experience. But check out his description of the issue. Jeremiah&#8217;s experience is probably the same as yours and 99% of everyone else. It is a difficult issue because it erodes credibility and trust in the potential of these technologies to effect serious change. <strong><br />
</strong></p>
<p><strong>Fast-moving  moving industry creates confusion:</strong> A bit understated. How can you keep up with the speed &#8211; especially if you&#8217;re in business communications? For example, there are about 1,000,000 blog posts per day now.  How do you monitor, absorb relevant information and keep an attitude of constant learning? Hard work. But hard work isn&#8217;t enough anymore -  filtering is paramount.</p>
<p><strong>Culture shift creates an internal rift inside institutions: Change. </strong>Change and power shifts are always difficult. But with the current economic environment and stress of delivering measurable results, it&#8217;s even more difficult today. <strong> </strong>Change is needed, demanded, imperative &#8211; but social media change is looked at with a big ole stink-eye unless it delivers immediate measurable results. Some ideas, like seeds need incubating to grow &#8230; no?</p>
<blockquote><p><strong>&#8220;The creation of a thousand forests is in one acorn.” &#8211; Ralph Waldo Emerson</strong></p></blockquote>
<h3>Read Jeremiah Owyang&#8217;s <strong><a href="http://www.web-strategist.com/blog/2010/07/05/matrix-challenges-of-the-social-technology-industry-july-2010-edition/">&#8220;Matrix: Challenges of the Social Technology Industry,</a></strong></h3>


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		<title>The Explosive New Business Reality Show &#8230; of Content</title>
		<link>http://www.writingriffs.com/2010/05/28/the-explosive-new-reality-show-content/</link>
		<comments>http://www.writingriffs.com/2010/05/28/the-explosive-new-reality-show-content/#comments</comments>
		<pubDate>Wed, 16 Jun 2010 19:33:24 +0000</pubDate>
		<dc:creator>Steve Kayser</dc:creator>
				<category><![CDATA[Communication Strategies]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[content marketing]]></category>

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		<description><![CDATA[If you're in business you have to be a major player in the explosive new reality show  of "Content." The setting is a chaotic conflagration of burgeoning content, consuming your time, effort and mind-space. The goal? How to connect through the chaos.


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