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Category: Customer Strategies

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Trouble with the Hubble: How Does NASA Build Teams?

Trouble with the Hubble: How Does NASA Build Teams?

Dr. Charles Pellerin, Former Director of Astrophysics NASA, and author of “How NASA Builds Teams,” talks about the Hubble Space Telescope, a flawed mirror, what story-lines mean and shares his insight on the future of space program.

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I’m Waiting for My Boss to Tell Me What To Do

I’m Waiting for My Boss to Tell Me What To Do

I’ve seen a lot of senior people cripple programs because they let their need to be the boss get in the way of getting the job done.

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Your Buyer is Smarter than You

Your Buyer is Smarter than You

Too many salespeople view their buyers as anything but smart, especially those salespeople who deal with purchasing departments. They’ve seen the games that can be played and they know how to leverage such games to their advantage.

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Invite to National Innovation Conference

Invite to National Innovation Conference

The National Innovation Conference is being held at Wright-Patterson Air Force Base October 7-8, 2010. It features speaker keynotes from the Air Force Research Lab, P&G, Intel, Planet Eureka, Basadur Applied Creativity and TRIZ Masters from around the world. Join us! READ MORE …

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Sales Versatility: Connecting with Customers Every Time

Sales Versatility: Connecting with Customers Every Time

Versatility is a skill that can be learned, and people who have it are measurably…

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Are “Good Places to Work” Real?

Are “Good Places to Work” Real?

Apparently, not all the “best places to work” are really the best places to work.

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The Questions You Need to Answer to Get More Customers Now

The Questions You Need to Answer to Get More Customers Now

Tips for Increasing Online Sales

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The Happy Roofer

The Happy Roofer

This happy roofer turns customers and prospects into happy campers.

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Top 4 Sales Excuses That Stop You from Winning More Clients

Top 4 Sales Excuses That Stop You from Winning More Clients

Four excuses. Four solutions.

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Should Social Media Replace Cold-Calling?

Should Social Media Replace Cold-Calling?

The Cold Call is dead. It cannot be justified. Long live the Cold Call.

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Steps to Increase Your Social Media ROI

Steps to Increase Your Social Media ROI

It is enough to make any Marketing VP (not to mention the CFO) think they’ve found the Promised Land. Online global communities with easy access, no cost to participate, and literally millions of people and companies joining every month, driving traffic estimates to the stratosphere. But is it?

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How to Write a Business Case Study Story That Sells

How to Write a Business Case Study Story That Sells

Are you using customer success stories in your sales and marketing campaigns? If you’re not, you should be. Casey Hibbard, author of the book Stories That Sell, says that customer success stories have become increasingly popular in the past 10 years. Why? According to Hibbard …

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Capitalizing on the Customer Conversation

Capitalizing on the Customer Conversation

4 keys to help grow your business with social media thought leadership.

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Social Media – Show Me the Money!

Social Media – Show Me the Money!

Can social media help the healthcare bottom-line?

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Six Simple Steps Salespeople Forget …

Six Simple Steps Salespeople Forget …

Take care of these six steps and you won’t be stressed, needlessly flummoxed, mismatched, or otherwise bummed-out.

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The Sale You Can’t Close

The Sale You Can’t Close

Is Your Prospect Nothing More Than a Suspect in Disguise? We’ve all been there. After countless calls, meetings and an endless amount of work, you just can’t get the customer to say “yes” and move forward.  There can be hundreds of theories and ideas as to why this happens more times than we care to [...]

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What Makes Buyers Click?

What Makes Buyers Click?

Websites can be powerful magnets for attracting buyers and growing revenue – or giant sinkholes for money and lost business opportunities. But what really makes buyers click? Ever heard of the Tri-Brainal Tribunal? Steve Kayser interviews Dr. Susan Weinschenk, author of “Neuro Web Design: What Makes Them Click?”

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