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By Donna Hedge Burns on May 09th, 2013
Is Big Data Hurting Your Sales?
By Donna Hedge Burns
Too much data can hurt your ability to make good business decisions – including those in the sales process.
Category: Customer Strategies
By Jessica Lovejoy on April 26th, 2013
Six Ways to Rev Up Your Company’s Revenue
By Jessica Lovejoy
How marketing and sales can use today’s sales environment to their advantage.
By Donna Hedge Burns on April 22nd, 2013
Eight Networking Skills to Improve Your Sales
By Michael Leimbach, Ph.D.
Many organizations are leaving revenue on the table, not from a lack of incentives or desire, but because of a lack of networking skills.
By Donna Hedge Burns on April 12th, 2013
How to Get Much More Out of Your Customer Tours
By Dan Adams
When you want to provide great new products that truly add value, you need to see what your customers need. Why customer tours are the best for this and advice on how to make the most of them.
By Donna Hedge Burns on March 28th, 2013
Three Ways to Achieve Higher Sale Conversions in Your Business
By David Tully
The three areas where you can win over people in the sales cycle.
By Lisa Nirell on March 25th, 2013
The Secret Life of Customer Advisory Boards, Part 3
By Lisa Nirell
How can you keep your Customer Advisory Board vibrant for years to come?
By Bill Lee on March 15th, 2013
Don’t Let Your Interns Destroy Your Customers
By Bill Lee
The traditional marketing approach that companies tend to use and persist on using is dead. So what changes need to be made and why?
By Lisa Nirell on March 02nd, 2013
The Secret Life of Customer Advisory Boards, Part 2
By Lisa Nirell
How to minimize time-wasting planning activities.
By Matthew Rayfield on February 28th, 2013
Three Ways to Persuade Your Leads to Purchase
By Matthew Rayfield
How often do your leads convert to sales? That crucial area of the sales cycle demands great attention, solidifying incredible return on your invested resources.
By Lisa Nirell on February 01st, 2013
The Secret Life of Customer Advisory Boards
By Lisa Nirell
Develop a customer advisory board that actually helps your business.
By Spider Lockhart on January 17th, 2013
5 Best Practices for Generating the Most Revenue from the Fewest Sales Staff
By Spider Lockhart
Most sales people (98%) never planned to be in Sales. How can a company improve sales outcomes, when a majority of its sales force didn’t fully commit in the first place?
By Jack Harding on December 14th, 2012
Three Ways to Sell Using Experiences
By Jack Harding
Stop selling features! Here’s how.
By Bill Lee on November 13th, 2012
7 Reasons Why Customer Reference Programs Fail
By Bill Lee
Customer references can be a cornerstone of your growth strategy—but only if you collect, manage, and deploy them the right way. Here are the most common mistakes that cause customer reference programs to wither on the vine.
By Chuck Underwood on November 13th, 2012
How Different Generations Prefer Different Customer Service
By Chuck Underwood
Should you change how you sell and service customers based on their age? Absolutely.
By Joseph Calloway on November 12th, 2012
11 Steps to REALLY Put Clients First and Change Your Business Forever
By Joseph Calloway
It’s not easy to stop thinking about your own needs and start thinking about the client’s. And yet, it’s the magic bullet that makes everything else fall into place. Here’s precisely how to make the shift.
By Bill Lee on October 18th, 2012
The Powerful Growth Engine Hidden Right under Your Nose
By Bill Lee
If you think of your customers only as buyers of your products or services, think again. By finding, nurturing, and leveraging your potential “Rock Star” customer advocates, you can put them to work selling, innovating, building your brand…and growing your business in the best possible way.
By Liz Harter on August 15th, 2012
United Airlines Loses a Child and Fails at Customer Experience Management
By Liz Harter
Have you heard the story about United Airlines “losing” a 10-year-old unaccompanied minor? Some simple fixes could have prevented the viral CEM failing.
By Liz Harter on August 13th, 2012
Customer Experience: The Next Hurdle for ACOs
ACOs are being held accountable for the customer experience in order to receive funding. Guided interactions, standardized treatments, and shortening the revenue cycle can help ACOs and Medical Homes provide a better patient and caregiver experience.
By Angelita Williams on August 13th, 2012
Three Things Customers Actually Want
Most customers hate when you sell them. So what are you suppose to do?
By Donna Hedge Burns on July 20th, 2012
Bend The Rules To Improve Customer Satisfaction
By Ron Kaufman
Want to improve customer satisfaction and employee morale at the same time? Learn how to bend the rules a bit, reward excellence and keep the budget in check.
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